For every piece of furniture, you enjoy a 2-year warranty. Some products even have a longer warranty if provided by one of our loyal partners.

Legal guarantee

You enjoy a free of charge, 2-year guarantee (legal guarantee) for all goods ordered at Meubis.

What is a legal guarantee? It is any undertaking by a seller or producer to the consumer, given without extra charge, to reimburse the price paid or to replace, repair or handle consumer goods in any way if they do not meet the specifications set out in the guarantee statement or in the relevant advertising.

This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest.

If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.

As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods.

If you need to make a claim, please email our Customer service team or call +32/50820559 from 10h-13h and from 13h30-18h.

“For every piece of furniture, you enjoy a 2 year guarantee. Some products even have a longer guarantee if provided by one of our loyal partners.”

Dimitri from Meubis

Returns, refunds and exchanges

Is your night stand table not that tint of green you were looking for? No problem, your order - placed on our webshop - can be exchanged within 30 days, as long as everything is still in packaging. If you have opened it, it is no longer returnable. This is only possible with products that have no personal or customized character.

“As your responsible person for customer service, I am ready to solve all your questions and problems. Below you will find all the useful information.”

Aster from Meubis

Damaged or incomplete goods?

Did you receive a damaged good? We are sorry! Accidents are sometimes unavoidable. Don't worry. Send us following info by email to support@meubis.be so we can help you asap:

  1. grab a picture of the damaged pieces 
  2. add a description of the problem 
  3. describe on behalf of the assembly instructions the numbers of the parts like they are mentioned on the plan. 

Our team will check if any spare parts are in stock and will then send them as soon as possible. If we don't have them in stock, we will order them directly and then send them over in a quick manner. Below you can contact our customer service. They will gladly help you on your way.