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Terms and Conditions

The following general terms and conditions give a framework of how commercial relationships exist between the customer and the company Meubis after ordering via our website www.meubis.be. These do not apply for orders made within the store. For those purchases, the terms and conditions apply that can be found in the purchase confirmation.

General terms and conditions Meubis

Last adaptation: April 13, 2017

Clause 1 - SCOPE

The following general terms and conditions give a framework of how commercial relationships exist between the customer and the company Meubis after ordering via our website www.meubis.be. These do not apply for orders made within the store. For those purchases, the terms and conditions apply that can be found in the purchase confirmation.


1. Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).

2. We deliver exclusively in Belgium and the Netherlands. If you submit a delivery address outside of this country, we reserve the right to decline your order.

3. To be able to place an order, you must above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.

4. Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are always available through our website.

5. If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend that you always do this.

6. If in addition to these terms and conditions, additional special conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.

Clause 3 - CONTACT

The Ltd. company Merakia with the trade name Meubis is a private company with limited liability, established under Belgian law, and based in Belgium, B-9990 Maldegem, Koning Leopoldlaan 83 bus 2. It is registered in the trade register of Bruges, under the company number 0715.806 .253, and with intra-community VAT number BE 0715.806.253. Email: dimitri@meubis.be, telephone +32 (0) 50 82 05 59.


Services: in general every service offered by the company Meubis on its website, specifically the selling of goods and services over the internet.

Customer: every consumer entering into a commercial relationship with Meubis by purchasing a product or service via the website www.meubis.be. A customer is ought to be mandated or authorized to go into a commercial transaction with Meubis.

Order: every order placed by the customer conform the conditions described in clause 5.

Clause 5 - ORDER

1. We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.

2. Not withstanding any written proof the customer may have, it has been agreed explicitly, that only the information that has been registered via the information system of Meubis, its 'hosting' partner, or its internet payment partner, can be the proof of communication, the content of the order or the whole of transactions that were made in between parties.

3. We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and / or services. However, to err is human and if we are clearly mistaken, we are not obliged to deliver to you.

4. Your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We accept VISA, American Express, MasterCard, Bancontact, PayPal, KBC online, bank transfer and iDEAL (only for the Netherlands). Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.

5. In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details and billing data. Next you choose you preferred way of delivery: the delivery to a certain address or pick up the order at our store. In the final step you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the ‘Buy Now’ button, with the caption “order with payment”. If you have completed these steps, your purchase becomes final.

Clause 6 - PRICE

1. During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.

2. Our prices include all taxes, VAT and all other levies. Hence, you will never experience unpleasant surprises. We nevertheless can decide to charge you with the shipping costs on top of the purchase price. In that case, we notify that always before you definitely place your purchase. In that case, we notify this to you prior to the definitive confirmation of your order.

3. Our prices mentioned during the purchase process are mentioned in Euro, including VAT and administrative costs, unless explicitly stated otherwise. De prices of the goods and services do not include the transport costs. Meubis has the right to change its prices at any moment in time.


1. We only accept advance payment through our website using the payment methods indicated there.

2. In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.

3. For the online orders Meubis works together with OGONE. Meubis does not have access to the payment information of its customers.


1. All goods and services are delivered to the address provided by you when ordering.

2. When a good is in stock it will be delivered to the delivery address as determined in the order process. Meubis has the right to split the order in one or more deliveries considering the availability of the products.

3. Every delivery will be notified to the customer via e-mail or phone.

4. The invoice will always mention the VAT and the transport costs.

5. The delivery will be offered at the delivery address to the customer or any other person with a mandate to receive the order. If no one is able to receive the order the moment it is being offered, the transporter will leave a message in the letterbox with the name and contact info of the transporter. The customer will then need to contact Meubis or the transporter to see when and where the package can be collected by the customer. In case the second delivery cannot be concluded due to reasons that are related to the customer, Meubis has the right to charge extra delivery costs.

6. When a good is in stock it will be delivered to the delivery address within a period of 1 to 4 working days. If a good is not in webshop stock, it wil be delivered at the delivery address within a period of 3 to 6 working days. We inform you of the delivery period in your order confirmation.

7. If we are not able to deliver on time, we will always notify you before the to the end of the delivery period. If we do not, you can cancel your order for free. In that case we will refund you within 60 days after dissolution of the agreement. If the customer has used a voucher for this purchase, it will be given back. This voucher can then be used again for a next purchase.

8. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.


1. We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any at the moment of your order applicable law. However, photos shown on the website do not have any contractual value. Meubis denies any responsibility for possible mistakes in the description of its products or services or in the photos.

2. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 30 calendar days after delivery.

We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.


1. If you buy goods from us, you have the right to decide that you do not want to keep the goods for 30 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 30 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase.

2. The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance. Should it be impossible to return the goods by postal service, we will pick up the goods from you without charging you additional costs.

3. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.

4. We expect you to handle the order as well as the packaging with the utmost care during the first 30 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition as well as taking in account our instructions as listed below.

5. You can return you package through post or courier. If MEUBIS has to come pick it up, a cost of €50 will be charged.

6. In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form at the end of these terms and conditions and send it to B-9990 Maldegem, Koning Leopoldlaan 83 bus 2. We will send you an acknowledgement of your withdrawal by email.

Clause 11 - WARRANTY

1. As a consumer, you dispose over a statutory 2-year warranty on goods purchased from us if this good is not in accordance with the placed order. During this period and within the legal limits, we provide for the free replacement or repair of goods showing a defect covered by the statutory warranty.

To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to delive within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale.

During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.


1. Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants.

2. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. ...without our prior written and explicit consent.


1. In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.

2. Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties, …

Clause 14 - CONFLICTS

1. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to Book VI of the Belgian Commercial Code.

2. By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link: http://www.mediationconsommateur.be//en.

In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: http://ec.europa.eu/odr .


1. Meubis can change its Terms and Conditions at every moment, for example to comply to legal regulations. Customers will be notified in a reasonable way of any possible changes of the Terms and Conditions. Customers need to engage themselves in looking at the Terms and Conditions from the moment they are notified of a change.

Clause 16 - COMPLAINTS

1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at support@meubis.be, via the contact form on our website or via phone +32 (0)50 82 05 59. We will do the utmost to deal with your complaint within 7 days. The customer can also contact us via the live chat on www.meubis.be.

Clause 17 - PRIVACY

See our Privacy policy.


(Only fill out and sent this form if you wish the withdrawal the agreement)

- To Meubis, B-9990 Maldegem, Koning Leopoldlaan 83 bus 2, e-mail address: dimitri@meubis.be.

We (*) hereby give notice that I / We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.