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Terms and Conditions

The following general terms and conditions give a framework of how commercial relationships exist between the customer and the company Meubis after ordering via our website www.meubis.be. These do not apply for orders made within the store. For those purchases, the terms and conditions apply that can be found in the purchase confirmation.

Last adaptation: April 10, 2019

Clause 1 - AREA OF APPLICATION TERMS AND CONDITIONS

The following general terms and conditions give a framework of how commercial relationships exist between the customer and the company Meubis after ordering via our website www.meubis.be. These do not apply for orders made within the store. For those purchases, the terms and conditions apply that can be found in the purchase confirmation.

Clause 2 - ACCEPTANCE

By using the website www.meubis.com. as well as by placing an online order with the Meubis company, the client unconditionally and irrevocably agrees with the underlying terms and conditions.

Clause 3 - CONTACT

The Ltd. company Merakia with the trade name Meubis is a private company with limited liability, established under Belgian law, and based in Belgium, B-9990 Maldegem, Koning Leopoldlaan 83 bus 2. It is registered in the trade register of Bruges, under the company number 0715.806 .253, and with intra-community VAT number BE 0715.806.253. Email: dimitri@meubis.be, telephone +32 (0) 50 82 05 59.

Clause 4 - DEFINITIONS

Services: All services offered by the company Meubis on its website, specifically the selling of goods and services over the internet. Customer: every consumer entering into a commercial relationship with Meubis by purchasing a product or service via the website www.meubis.be. A customer ought to be mandated to carry out an order and be authorized to enter into a commercial transaction with Meubis. Order: every order placed by the customer conform to the conditions described in clause 5.

Clause 5 - PLACING AN ORDER

The products and services are offered for sale on the website www.meubis.com. Despite any written proof that the client might possess he explicitly agrees that only the data registered in the informatics system of Meubis , her ‘hosting’ partner or her e-payment partner, can be used as proof of communication, as well as proof of the content of the order and the whole of all transactions that took place between both parties. After placing an order the client will always receive confirmation of his order in which all contractual information regarding the order is stated. This information will again be confirmed via both email and paper. The confirmation on paper will be received (at the latest) during delivery of the order. As mentioned on top of this page all these conditions are valid for purchases made through ordering online at www.meubis.be. The terms and conditions valid for ordering at the physical store can be found here.

Clause 6 - PRICE AND METHODS OF PAYMENT

Our prices mentioned during the purchase process are mentioned in Euro, including VAT and administrative costs, unless explicitly stated otherwise. The prices of the goods and services do not include the transport costs. Where applicable, these will be charged separately. The VAT rate used is the one applicable in the country in which the shipping address is located. Meubis reserves the right to change its prices at any moment in time. Naturally the purchased products and services will always be billed at the prices mentioned in the confirmation email. These are the prices that were applicable at the moment of purchase. The products remain property of Meubis up until the moment that the total amount has been paid in its entirety. Meubis reserves the right to refuse every order made by a client with whom they have or have had a dispute. The purchases can only be paid online with VISA, American Express, MasterCard, Debit card, PayPal, KBC online, Transfer, and iDEAL (only in the Netherlands). The checking account of the customer will be debited after receiving confirmation of the purchase. The payment will be in effect the moment the customer’s bank approves the transaction with Meubis. In case of a refusal by the customer’s financial institution the order will be cancelled automatically. The customers guarantee that they are authorised to execute online payments with one of the above mentioned financial institutions. They also guarantee that there is enough credit on the account linked with the credit or debit card, the paypal account or the iDEAL account to cover all expenses that will arise from the transaction. For the processing of the online payment Meubis collaborates with MULTISAFEPAY. Meubis does not have any access to the confidential payment data of her customers.

Clause 7 - AVAILABILITY

Both the goods and services and the prices are as displayed on the website of Meubis. The availability of the products is dependent on the supplier. Meubis commits herself to make every effort to deliver the requested goods. However, Meubis can not be made responsible for a lack of availability of a certain product or service by the supplier nor for any damage that could result from this lack of availability. In the case of unavailability of one or more products of an order, the customer will be informed via email or telephone that his or her order is partly or completely cancelled. If the unavailability is detected and communicated to the customer after he or she already completed his or her payment then Meubis will immediately contact her bank making sure that a full reimbursement of the paid unavailable product is transferred to the customer. The customer will be informed about this via email. The speed with which the reimbursement is transferred to the customers account depends on the mode of payment used by the customer when placing the order. If the customer paid with credit card then the reimbursement will be visible on the next monthly credit card statement. If the customer thinks the reimbursement is taking too long we advise them to contact their personal bank.

Clause 8 - DELIVERY

The orders are delivered to the shipping address provided by the customer when placing his order and follows the conditions as written below. In general the product are not delivered assembled unless this has been agreed on beforehand with customer support for an additional fee. The cardboard is not taken with us unless this is (in exceptional cases) agreed upon beforehand. The orders can only be delivered to addresses located in Belgium, The Netherlands, Luxembourg and France excluding postal units. Delivery in other countries is possible by contacting customer service. Deliveries will only be delivered on the ground floor, for deliveries on a higher story or level, the customer can book a moving elevator in advance through Meubis . If the delivery takes place and a moving elevator is required but none has been booked then you will be charged a flat rate of 75 euro plus 120 euros for the moving elevator which will have to be payed at that moment, in cash, to the courier. 

Meubis reserves the right to split orders in one or more deliveries depending on the availability of the products. Every delivery is announced through email or telephone contact. The transport costs and the VAT rate are mentioned on the invoice. The delivery is accompanied by a detailed order form on which the details of the delivered goods can be found. The delivery will be presented to the customer or any other person present at the shipping address and in possession of a proxy to receive the package. If nobody is present to receive the package at the time of delivery the courier will leave a message in the mailbox with the name and and contacts of the courier. In that case the customer has to contact Meubis or the courier to see when and where the package can be delivered a second time. If a delivery date is agreed upon with us and if you are not at home to receive the package on this agreed upon date then an additional charge of 50 euros will be charged. This fee will have to be paid in its entirety before being able to schedule a second delivery attempt. In case the customer fails to be present at this second delivery attempt Meubis will reserve the right to deny the customer any free delivery service. It will be the client’s responsibility to collect the package.

When no term of delivery was agreed upon then meubis will commit herself to delivering the ordered products within 30 days of placing the order. If a term of delivery is agreed upon- this can be seen while placing the order if this differs from the 30 days (this is usually the case when ordering products out of stock or custom made items)- then this agreed upon term of delivery is valid.

If a product is not delivered within the agreed upon term of delivery or (in those cases where none was agreed upon) within 30 days after placing the order, Meubis will contact the customer in order to arrange a delivery within a later term of delivery that is more suitable depending on the circumstances. If Meubis does not deliver within this second term of delivery the customer has the right to cancel his order. Reimbursement for this cancelled order will take place within 14 days, if all the terms and conditions that are described above have been complied with.The amount of reimbursement can never exceed the total amount paid by the customer when first placing the order. If the customer used a coupon when placing the order the coupon will be returned to him. The coupon can then again be used at a later date when placing another order.

Starting from 03/09/2018 we are collaborating with our partner PostNL to ensure a further optimization of our deliveries. When an order is delivered with our partner PostNL then our partner will contact you through mail or text. You can handpick the delivery date- up until 10 days after receiving this information. If a delivery date is agreed upon with our partner PostNL and if you are not at home to receive the package on this agreed upon date then an additional charge of 50 euros will be charged. This fee will have to be paid in its entirety before being able to schedule a second delivery attempt.

Clause 9 -DISCREPANCIES

All products and services that are offered for sale on the website of Meubis are conscientiously described as accurately as possible. Nevertheless the reference pictures on our website do not possess any contractual value. Meubis refuses any responsibility for possible mistakes in the descriptions of the products or services or for the photos that could occur. Meubis does commit to correcting possible mistakes as far as possible if these mistakes are brought to our attention in a written letter or mail.

If the delivered product or service is not in accordance with the description of the order form then the customer can return the product or service within 30 calendar days of receipt of the package. When returning the customer does have to take into consideration clause 8 and 9 of the terms and conditions. After the given term of 30 days all complaints and returns will be inadmissible. If the conditions as described in clause 8 and 9 of the terms and conditions are respected then the customer can choose to either be reimbursed for the returned product or to exchange the product for a similar one (if one is available). The costs of returning your product has to be paid by the customer. The customer can also choose to contact Meubis and avail himself of our pick up service for an additional fee of 50 euro.

Clause 10 - RIGHT OF WITHDRAWAL, RETURNS AND REIMBURSEMENT

By the ‘act of 30 december 2013 on book VI of the lawbook of economical law “market practices and consumer protection” The client has the right to, within a timespan of 30 days after receiving the order, to inform the seller that he wants to cancel his purchase without having to pay any compensation and without having to state a reason for returning the purchase. This article of law is not applicable for professional buyers. If a customer wants to inform Meubis that he or she wants to renege on his purchase then he can do this by any means of communication possible or by using the contact form found at the bottom of the page.

Naturally, the right to renege a purchase is only valid if the products are returned within 14 days after the customer contacted Meubis to inform him that he or she wanted to renege his purchase. The product has to be returned in the most optimal conditions, preferably in the condition in which it was delivered accompanied by the invoice and the email or confirmation with which they annulled their purchase.

Meubis can, after having reimbursed the customer for the total amount of the product, demand a compensation of the customer that corresponds with the diminished value of the returned product after being damaged, soiled or used. (article VI.5, §2 WER). This also applies to the annulment of an order before it was delivered. Every return where the sender is unknown will be refused on arrival. As soon as the 14 days have passed then Meubis is no longer capable to accept the return and then the return will be sent back to the sender. Returns have to be sent to the address that can be found in clause 3. The customer is responsible for the cost of shipping when returning an order or he can choose to pay the fee of 50 euros if Meubis comes to pick up the item. Reimbursements are paid by Meubis within 14 days after receiving the returned order if all the conditions as mentioned above are complied with. The amount of reimbursement can never exceed the total amount paid by the customer when first placing the order. If the customer used a coupon when placing the order the coupon will be returned to him. The coupon can then again be used at a later date when placing another order.

Cancelling or reneging an order can also be done after placing an order but before the order has been shipped. To do this the customer has to send an email to Meubis in which they mention that they want to renege their purchase. In this case the customer will be reimbursed within 14 days after Meubis received the cancellation of the order. Coupons or discounts can never be demanded and reimbursed in cash, not even when a product is no longer available. In the latter case a new coupon will be given which doesn’t hold an expire date and can be used in the future when placing an order. Meubis will sent an email to the customer at the moment they receive the return and at the moment that they’ve contacted their bank to reimburse the customer.

Clause 11 - WARRANTY

We guarantee that our products are in accordance with your order and that they comply with the reasonable expectations you have about the product keeping into account the specifications of each individual product. Naturally we guarantee that all the products comply with all the laws that are in effect at the moment of placing your order. Besides this we apply the two-year legal guarantee if the product isn’t in accordance with the placed order. This means that if any of your products are deficient or have any defects up until two years after delivery this product will be repaired or replaced free of charge. Insofar as this is possible, the customer can choose between repairing or replacing the product. Only when repairing or replacing the item is disproportionate or impossible will the customer be entitled to demand a diminished price or a dissolution of the salesagreement.

If the defect or deficiency manifests itself within 6 months of the delivery it is assumed to have already existed before delivery unless we can prove the contrary. After 6 months the customer is required to provide proof that the defect was already present at the moment of delivery. Naturally the legal warranty is forfeited if the products were damaged on purpose or when the defects or deficiencies of the product result from negligence (breakage, overvoltage, humidity,ill adjusted temperatures, rust, infiltration of a fluid, fire or any other form of force majeur). Similarly the warranty is no longer valid when the damage to the product stems from wear, transport, wrong usage and/or failing to follow the instructions in the manual. If the product doesn’t fall under one of the above mentioned exceptions then the customer has to request his warranty within two months of discovering the defect of the product. If those two months have passed then the warranty can no longer be demanded. The legal warranty also covers hidden defects.

Clause 12 - INTELLECTUAL PROPERTY

The texts, database with all the data published on the website, the layout and graphic design of the webpage, the sales catalogue, the photographs, the images and the music on the website of Meubis are protected worldwide by the laws of intellectual property. Which is why they remain the exclusive property of Meubis, her suppliers or the partners with whom she has entered into agreement. Because of this every form of copying, publishing, forging or any other use regardless of form, is forbidden without the prior written and explicit consent of Meubis. Every infraction against this clause will be legally prosecuted by Meubis.

Reviews left by customers can be used for commercial use if they do not mention names or mailaddresses. Examples of this would be mentioning these reviews on other webpages of colleagues.

Clause 13 - RESPONSIBILITY

In no case can Meubis be held responsible for any damage, direct or indirect that results from using those services (interrupted operations, loss of earnings, missed out opportunities) as described in clause 4. Meubis holds no responsibilities for the content on the website of third parties, in particular that content relating to breaches on the laws of privacy of others and the protection of personal data, to which Meubis has placed a link on her website.

Meubis can not be held responsible for possible flaws or mistakes in the pictures or texts being used to describe the products on the website www.meubis.com. Meubis rejects any form of responsibility for any damage that is caused by a flaw or deficiency, the malfunctioning or the incorrect usage of a product that was sold on the website www.meubis.be, as well as the damage that results from changes made by the supplier.

Meubis can not be held responsible for failing to deliver an order in any of the following cases: Force Majeur, disrupted transport or strikes by transport, postal or communication services or in case of flood or fire.

In all other cases where the responsibility rests with Meubis, this responsibility only goes so far as to reimburse the customer for the total amount paid by him for the order.

Clause 14 - CONFLICTS AND APPLICABLE LAW

Unless otherwise interfered by binding legislative provisions. All contracts we conclude with our customers to which these terms and conditions apply, and all other disputes arising out of or connected to these contracts are exclusively governed by Belgian law and are tried in the judicial district of West-Flanders, canton Bruges.

“By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link: http://www.mediationconsommateur.be//en.

In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: http://ec.europa.eu/odr .”

Clause 15 - CHANGES IN TERMS AND CONDITIONS

Meubis can change its Terms and Conditions at every moment, for example to comply to legal regulations. Customers will be notified in a reasonable way of any possible changes of the Terms and Conditions, via the section “Help & Contact” on the website www.meubis.be, or by other means. Customers need to engage themselves in looking at the Terms and Conditions from the moment they are notified of a change.

A customer using any of the services, as described in clause 4, after being informed by Meubis of changes made to the terms and conditions is assumed to be informed about the changes in the terms and agreements. He is also assumed to have accepted these changes. Meubis reserves the right to change or alter the content or design of her website at any given moment in time. As far as possible Meubis will inform her customers about any major changes. The customers have complete freedom to, when a change occurs in the terms and conditions or the content or layout of the website www.meubis.be, deactivate their account. If a decision by a court of law annuls or refutes a clause or paragraph of the terms and conditions, then this does not diminish the validity or applicability of any of the other clauses or paragraphs of the remaining terms and conditions.

Clause 16 - COMPLAINTS

Customer satisfaction is a top priority of Meubis. This is why we ask every customer of Meubis who has a question or a complaint to contact our customer service. They are available every business day via mail or live chat using the section “Help & contact” available on the page of our website.


Clause 17 - PRIVACY

We protect your privacy in the following ways:

Your personal information will not be sold or given to third parties.

Your personal information is safely saved in a non-public database not accessible by third parties.

Your transaction data will be sent encrypted.

We only use your e-mail address to round up your order. Only after giving your explicit consent, we will send you special offers or news letters.

If you do not wish to receive any messages anymore from MEUBIS, you can always unsubscribe.

Your private information will only be used by us to correctly round up your order.

How do we protect your information?

We are making use of several secured systems to ensure the safety of your personal information whenever you place an order or insert, send, or consult information.

We are making use of a secure server. All sensitive or credit information is being transferred via Secure Socket Layer (SSL) technology. Next, this is encrypted in the database of our partner, responsible for the payments, only accessible by the mandated persons with special access rights. These have the obligation to treat this information as confidential. Information like your credit card information will not be saved on our servers.

Do we make use of cookies?

Yes, we use cookies. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We use cookies to save the items in your shopping cart, to save your personal adjustments for future visits, to collect information about the traffic and interaction with our website so we can better our service in the future. Doing so, it is possible that we make use of third parties to better understand our visitors. These do not have the permission to use this information with any other means than further developing our company. More information about adjusting your personal cookie preferences can be found here.

Do we transfer information to third parties?

Your information will not be sold, rented or transferred to third parties with the exception of our loyal partners that help us with the operational aspects of our website and delivery of our service, as long as these partners treat your information confidentially and those webshops for whom Meubis takes care of the marketing or the communication. Only when we are forced by a court of law or to protect our rights, property or safety.

See our Privacy policy for more details.

Clause 18 - GENERAL PROVISIONS

If a decision by a court of law annuls or refutes a clause or paragraph of the terms and conditions, then this does not diminish the validity or applicability of any of the other clauses or paragraphs of the remaining terms and conditions.

MODEL WITHDRAWAL FORM

(Only fill out and sent this form if you wish the withdrawal the agreement)

- To Meubis, B-9990 Maldegem, Koning Leopoldlaan 83 bus 2, e-mail address: dimitri@meubis.be.

We (*) hereby give notice that I / We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.

You can download the withdrawal form here.