Questions

Questions about meubis

• Who is Meubis?

• Why choose Meubis?

• Furniture store Maldegem

• How do I take public transport to Meubis?

• How do I take the car to Meubis?

• What are Meubis' opening hours?

• Is the shop also open on Sundays?

• Do you have all the furniture in the showroom?

• How big is the store?

• What time should I come to the store?

• Multilingual advice in the shop

• Is it possible to see an example of the different fabrics?

• Is it possible to see an example of the wood samples?

• Our furniture brands

• What promotions are there at Meubis?

• When are the sales at Meubis?

• When is it Black Friday at Meubis?

• Are dogs allowed inside Meubis?

• What does Meubis do with found objects?

Questions about contact

• How can I contact Meubis?

• Ask your questions via our contact form

• Ask your questions to our online advisors via the chat

• Ask your questions via Facebook Messenger

• Ask your questions via email

• Ask your questions in the shop

• Ask your questions via Twitter

• Ask your questions via Instagram

• When can I reach the customer service?

• Where can I give feedback about Meubis?

Questions about orders

• Can I get advice on choosing my furniture?

• How do I find a piece of furniture on your site?

• Can I get advice about my interior?

• Can I also order all furniture from the shop online?

• I'm looking for a product but I can't find it

• Can I get additional information about a specific piece of furniture?

• How do I place an order?

• How do I place an order online?

• Can I place an order via email?

• Can I place an order via Facebook?

• Can I place an order by text message?

• I placed an order online, but did not receive an email. What to do now?

• When I placed the order, my payment did not succeed. What can I do?

• What can I do if I have accidentally ordered an item more than once?

• Is an item in stock and can I reserve it?

• If I press the online order button, nothing happens. What can I do?

• I have a discount code. Where can I redeem it online?

• I have a discount code but the discount is not settled?

• Can I also use my discount code for purchases in the store?

• What happens if my order can no longer be delivered?

• I want to place a business order

• Ordering furniture in the shop

• How can I cancel my order?

Questions about delivery & collection

• The Meubis delivery service

• Free delivery of your furniture in Belgium

• Free delivery of your furniture in the Netherlands

• Do you also deliver to the Wadden Islands?

• Delivery costs in France

• Can I buy furniture and have it delivered later?

• What is the delivery time of the furniture?

• Can the delivery time of an article be shortened?

• Does Meubis also deliver on the first floor?

• Can I give extra delivery instructions?

• Can the furniture be assembled by MEUBIS?

• Can you pick it up too?

• How do I know when my order will be delivered?

• How soon will I receive my order?

• I have ordered several items, will they be delivered at the same time?

• Do I have to be at home with the delivery | of my furniture?

• When will I be notified of the delivery date of my order?

• What does a time block for delivery mean?

• I got a delivery confirmation but the driver didn't come to us. What can I do?

• Does the driver take the garbage with him?

• I have placed an order and expect my furniture soon. What should I pay attention to during delivery?

• How much space should I provide for the delivery?

• Postpone delivery date

• I have received my delivery but there are items missing

• Parcel service of PostNL

• I wasn't home when my package was delivered, what should I do?

• Is it possible to return & recycle my old furniture?

• My order is later than expected, what can I do?

• I didn't order anything but I did receive a package

Questions about complaints

• What do I do if I have received a damaged item?

• How can I receive replacement parts for my item?

• Received the wrong article, now what?

• What if I assemble myself and problems arise?

• I've been using it for a while and it's broken. What should I do?

• Can I reorder parts or fittings?

• Can I reorder parts or fittings for furniture I ordered in another shop?

• I did not receive any assembly instructions. Now what?

• I'm not satisfied with the driver |delivery man. Where can I go?

• Will you repair my product or do I get a new one?

Questions about payments

• How can I pay at Meubis?

• What are the payment options if I order online?

• Can payments be made in more than one time?

• Can I pay with eco vouchers?

• Do I have to pay a deposit when placing an order in the shop?

• How can I pay for my furniture on delivery for an order placed in the shop?

• Is payment on delivery possible?

• Can I get an invoice for my furniture?

• Can I receive an invoice without VAT for intracommunity orders?

• What do I do if I have received the wrong invoice?

• Are the prices online and in the showroom including VAT?

• Why is my online payment being refused?

• Is the online payment secure?

Questions about general terms and conditions, revocation and return

• Read here the terms and conditions that we maintain for all online purchases.

• General terms and conditions for in-store purchases

• What if I change my mind?

• Why is there a difference between the conditions when buying in the shop and buying through the webshop?

• Can I exchange my order?

• How many days do I have right of return with an online order?

• How much does it cost to return my order?

• How can I return my online order?

• How can I return my order placed in the showroom?

• How long do I have warranty?

• Is a repair free?

• Can I still keep my order despite cancellation?

• What should I do if I return my order to the store myself?

• How do I get my money back if I return a product?

• How soon will I be refunded after cancellation

• Can I specify a different credit or debit card for the refund?

• Will I be refunded the full purchase price after return?

• Why do I get less money back for my returned furniture?

Questions about account

• Create an account

• How can I change my delivery address?

• How can I subscribe to the newsletter?

• I have subscribed to the newsletter but don't get my discount code in my mailbox?

• How can I unsubscribe from the newsletter?

• Can I track my order?

• Overview of my order(s)

• I forgot my password. Now what?

• What is a secure password?

• Privacy

• Why do I get a follow-up email for my shopping basket?

• What are cookies? What do you do with them?

• Rules abandoned shopping cart

• Who has access to my data?

• What exactly are the personal data?

• What does Meubis use my data for?

• Cookies

Questions about gift vouchers

• How long is my gift or voucher valid for?

• Where can I redeem my gift or voucher?

• Is my gift or voucher registered in my name?

• Do I need an account to redeem my gift or voucher in the webshop?

• Can I use different gift vouchers together?

• After I have redeemed the codes of my gift or voucher, I get an error message, what now?

• What if the balance of my gift or voucher does not match my purchase amount?

• Where can I buy a Meubis gift voucher?

Questions about coronavirus / covid 19

• Can I go to the showroom for my purchases?

• Can I still visit the webshop for my purchases?

• Can I pick up my order?

• Will my order still be delivered?

• Can I still buy furniture on instalments during the corona crisis?

• Is there an expiration date on my Gift Voucher / Voucher?