Find all service & coronavirus updates from Meubis and our suppliers here.
15/10/2021 (Source: de TIjd)
We continue to fight with our partners on all fronts regarding productions but global delays continue to take their toll.
"On the eve of the holiday season, retailers are experiencing the greatest difficulty in getting their products on the shelves on time. As the world economy recovers from the corona crisis, the demand for goods explodes. This leads to huge shortages of container ships.
At the same time, ports are finding it harder to cope with the booming cargo traffic. In front of the port of Los Angeles, the busiest in the US, dozens of ships are waiting to dock. According to professor and port specialist Theo Notteboom, one in eight ships worldwide is waiting somewhere to enter an American, European or Asian port. That is gigantic.
Because of the logistical nightmare, large container ships sailing between Asia and Northwest Europe take 18 days longer than planned. Improvement is not expected soon. Jon Abrahamsson Ring, the top executive of Inter IKEA, the global franchisor of the Swedish furniture giant, expects delivery problems to persist until the middle of next year. 'We are therefore going to focus our offer on the most popular products,' he said Wednesday. Earlier, Swedish clothing chain H&M and British online retailer Asos warned of slower sales growth and higher costs.
The transport chaos is also testing the patience of Belgian retailers. Toy distributors have been told that they have to wait about twice as long for deliveries.
With this, we once again ask for understanding for the dormant situation of the past 12 months that is now finally making the world news because it is impossible to deny the consequences post-corona anymore.
We continue to invest together with our partners in better systems, more transparent communication but now also need the patience of our partners, our employees and you for some things in order to come out of this production crisis together and to continue to trust our Belgian family business. We too invest largely - 60% of our purchases are made in Belgium - in our partners, their employees and their families. You invest in them by trusting their products, their knowledge and their quality.
Therefore, together we must continue to be tolerant, show respect for each other and be that little bit more patient than usual. We too are doing this, and it is not easy, it is not pleasant, but it is the only way we will get through these times together.
After an incredible explosion in orders in 2020 and early 2021 where we processed more than 580% more orders, we have been struggling with our partners to get the goods to you as fast as possible. However, the entire world is lagging behind in terms of raw materials, logistical problems, the rising dollar, power shortages, rising oil prices and global lockdowns that affect production between the countries where the raw materials originate and the countries where production has to take place.
"Already since the restart after the corona crisis, world trade logistics has been struggling. That's because the uneven restart - with one country still in lockdown and another not - sent international shipping lanes into disarray. Sometimes parts manufacturers were still in lockdown, sometimes containers were blocked in a closed port and sometimes ships could leave one port but were not yet allowed to dock in another." (Source: https://www.tijd.be/politiek-economie/internationaal/algemeen/chinese-stroomtekorten-doen-vrezen-voor-nog-meer-leveringsproblemen/10335129.html)
We do our best together with our partners to keep the delivery times as closely in line as possible and adjust the delivery times as soon as we receive up to date information, a large number of articles are also automatically kept up to date every 30 minutes or 4 hours. This is done both on the site, where the current delivery time is provided for each product, and in the customer portal, which we invested in last year. The customer portal is the "bible" where all the people who ordered online as well as offline (in the Maldegem/Adegem shop) can follow up the status of their order.
We do our best with our 104 suppliers to follow everything up as best as possible and inform everyone if there are any delays. 📬
In addition, many partners have started to stockpile certain raw and primary materials for their best-selling models in recent months or have ordered extra containers in general to make up for delays and build up a buffer stock in the meantime. As a result, we are once again able to deliver a large number of items of furniture more quickly than originally planned. ✅
We have also invested in additional systems to further improve the follow-up and are constantly looking to optimise our digital service department. 📈
For all your information, please contact us:
✅Your digital customer portal (if you do not have access, please contact email@example.com)
✅Our support at firstname.lastname@example.org
✅Our support via SMS on the following number: +32460200926
✅Our support via livechat during opening hours
✅ our social channels via pm
✅ our new physical shop in Adegem, at the Staatsbaan 10a, even without a mask 😀
From the 1st of April our delivery terms will change.
From then on, for orders below 500 euro shipping costs will be charged to the customer.
For orders over 500 euros, shipping costs remain free! 🙌
The approach of the corona virus has been causing global problems for a long time. We are not reporting anything unusual when we say that countless industries have been affected. The furniture industry is one of them.
It is important to know that as a furniture store, we depend on our suppliers. In turn, our suppliers also depend on subcontractors.
It works a bit like this:
The supplier delivers raw materials to the manufacturer. The manufacturer designs and produces the furniture and delivers it to the furniture stores.
Corona has put a lot of things on hold. This has resulted in shortages of raw material. The manufacturer is getting much fewer supplies and also a lot less frequently. This means that the manufacturer is producing and distributing less furniture. On top of that, to be able to create the safest possible working environment, there is lower staffing in those factories, and all of this is causing delays.
In fact, it is currently so problematic that suppliers are being forced to sign Force Majeure and are therefore waiving signed contracts with manufacturers.
This is the classic supply/demand principle. The demand for furniture is high. Everyone is sitting at home and is forced to put their vacation plans on hold. This frees up extra budget to finally tackle the living room or set up a nice home office.
The demand for furniture is therefore enormous.
However, raw materials are scarcer than before.This results in higher demand and lower supply and therefore a general rise in prices. Raw materials are more expensive, manufacturers charge for this and furniture stores are forced to go along with these price increases.
Currently, we are still receiving weekly price adjustments from our furniture manufacturers.
We have a good relationship with our suppliers and do everything possible to get 'our share' of the production so that we do not have to disappoint our customers.
However, it is difficult to assess whether the intended delivery dates can be met.
Factories are more often forced to introduce an unexpected production stop of 2 weeks because of a shortage of raw materials. With a temporary closure as a result.
As soon as we receive new delivery terms from the manufacturer, they are immediately adapted and correctly stated on our website. Unfortunately, nowadays they change so often that proactively communicating to the customer becomes a challenge.
We are therefore working hard to improve and implement new systems such as the Meubis customer portal where it is now easier to track orders. We will continue to work on this.
We have also deliberately chosen not to change prices during the sales in order not to disappoint our customers when 'the sideboard you were going to buy during the sales' is now suddenly more expensive.
Unfortunately, the prices will change on the website in the course of this week.
However, it's not all bad news because in order to give our customers the chance to complete any postponed purchases - and to alleviate the price increases a bit - we are happy to offer temporary discounts.
We therefore recommend that you take advantage of this transitional period because, for us too, it is extremely difficult to estimate whether prices will continue to change.
We hope to satisfy you with this campaign and to have informed you sufficiently.
Updates on our service during covid-19
During this period, we will try to keep our shop open in a safe and proper manner so that you can access the furniture for your home. We will do everything possible to remain available online and in the showroom to give you a great shopping experience. In addition, we ensure that your ordered furniture is delivered as quickly as possible, but above all safely.
The delivery of your order may take longer due to busy times and shortages.
Check the order status in your account.
Find here the latest information on delivery problems and congestion at furniture manufacturers
Throughout the world, there are currently supply problems for various raw materials and staff outages due to Covid19. Unfortunately, this means that the supply of raw materials, products and semi-finished products for European furniture manufacturers is experiencing difficulties almost everywhere. This concerns 30 to 60% of all manufacturers.
10 December 2020
There is currently a dramatic shortage of foam for furniture such as box springs, mattresses, headboards and footboards among global furniture manufacturers, as this material is also used for the production of mouth masks. As a result, the prices of raw materials are rising every week, so that they have currently increased by 57%. On top of this, factory breakdowns are hampering the supply of raw materials for the foam. Therefore, it cannot be ruled out that delays, postponements and cancellations due to force majeure may occur.
The latest update shows that the entire supply chain of raw materials has been sold out for up to 16 weeks, sometimes leading to a delivery date of April 2021 at the earliest. The second wave has made the situation even worse for Meubar and their suppliers with new infections causing staff shortages. As a result, they will provide us with an update on the planned delivery date per model every 14 days. With this guidance we also make the adjustments on our Meubis website so you know approximately when to expect them.
Below you will find an overview of the latest delivery schedule of Meubar (subject to change).
21 December 2020
Message from Label 51 HQ
Unfortunately, the coronavirus is affecting the furniture industry worldwide. Many factories are working at half strength. In addition, containers to ship the products in are currently scarce. This means that when the products are ready to be shipped, there are often no containers available. Also, ports are being overrun by cargo ships because of the shortages. Several factors therefore influence the delivery times of our products.
Of course, we do our utmost to inform you as accurately as possible, but the factors mentioned above often make it difficult to give an exact delivery time. We will therefore give you an indication of when we expect to receive the item and update this as soon as we have more clarity.